What are the responsibilities and job description for the Jr. System Administrator position at Outerspace?
Job Description: Junior System Administrator
Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography.
Responsibilities
- Utilize Labor Management System (LMS) and TIme Keeping systems to measure GAP time
- Timekeeping System and software administration and reporting; spearheading new implementation
- Training of new processes and implementation for end users
- Communication with external vendor to maintain utilization
- Support all buildings
- FreshService ticketing system - same tasks and utilization as UKG; working on implementation and training of end users; liaising with vendor to provide improved reporting functionalities; creating new ticketing systems for different departments
- Troubleshooting
- Track daily performance and conduct root cause analysis when performance drops
- Maintains a set of documents (KPIs) and updates; provides reports on that
- Connects FP&A Manager for gaps and provides areas of improvement and development for Operations management (Pointers in terms of performance deficiencies)
- Analyzing trends in labor and KPIs
- Coordinating and supporting executive leadership as needed
- Provides support and information to better plan labor
- Monitor labor transfer(s) to ensure account’s and team mate’s performance are accurate
- Conduct performance observations to validate processes are being completed in accordance with applicable Work Instructions(WI)
- Build and track new hire performance ramp ensuring performance meets expected goals
- Review LMS, WMS and Timekeeping systems ensure labor was being entered correctly
- Verify personnel are logged into the correct task(s) within the LMS
- Train all Leadership on how to access pull, and review performance reports
- Generate monthly LMS reports and conduct month over month/year to date comparison
- Create work schedules in LMS for new hires–load breaks and lunch periods in order to track labor
- Assist in creation and maintenance of operational WIs, ensuring key steps of being documented
- Other duties and projects as assigned, including support and coordination to executive management.
Skills and Requirements
- Labor and Time Management
- Asset Management and Tracking
- Microsoft Office Suite
- Data Analysis - proficiency in Excel
- Training
- Agency and Customer Invoices
- Data Entry
- Time Management
- Productivity Accountability
- Bilingual in Spanish
- SOP Development
- Process Evaluation
- Flexibility in working off hours and weekends to support operations
