What are the responsibilities and job description for the Patient Service Representative position at Outpatient Medical Center, Inc.?
General:
Under the supervision of the Patient Services Manager, the Patient Services Representative is responsible for front desk patient services including, registering new patients, obtaining medical records, scheduling appointments with providers, insurance verifications, advising patient of rights and responsibilities, processing applications for discounted services (when indicated); collecting fees, co-pays and other documentation needed for clinic compliance with policy, standards, and regulations.
Essential Job Functions:
- Perform all assign non-clinical patient services
- Following front desk procedures according to policy
- To assure no impact on flow of patient care by following procedures and policies
- Document consents for treatments, appointment reminders, no show reminders, insurance verifications/authorizations, proper scheduling (according to guidelines).
- Properly follow all approved and established procedures posted on company intranet.
- Address patient complaints according to policy and ensure staff are compliant with front desk expectations for collections and offering sliding fee discounts.
- Timely and accurate daily productivity reports to the Clinic Manager
- Assure every provider, each day, has a full schedule of patients who are ready for an appointment.
- Reach out to past and former patients and offer appointment when indicated.
- Maintains appropriate communications within and between various departments and programs within the clinic
- Maintains current knowledge of policy manuals, and keeping up to date with organizational events, policies and changes.
- Contributes to the efficient functioning of the organization and the attainment of goals.
- Arranges priorities as necessary to perform tasks.
Prefer: At least one (1) years of front desk experience in a healthcare or hospital setting. Preference to prior work in a federally qualified health center.
SPECIAL REQUIREMENTS - Must have reliable transportation to arrive at work on time.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Primary Care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
