What are the responsibilities and job description for the Patient Services Representative - Front Desk position at Outpatient Physical Therapy?
Are you an organized and detail-oriented professional with excellent communication skills and a passion for providing top-tier customer service? Do you thrive in a fast-paced environment and enjoy being the first point of contact for patients? If so, we would love to meet you! Outpatient Physical Therapy is seeking a dynamic and adaptable individual to join our team as a Patient Services Representative.
This is a full-time position with a schedule of Monday through Friday, 7:00 AM – 4:00 PM. While previous experience in a similar role is not required, we are looking for someone who is eager to learn, proactive, and has a forward-thinking approach. A general familiarity with the healthcare field is beneficial, but we provide comprehensive training to ensure your success in this role.
Key Responsibilities:
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Provide a warm and welcoming environment by greeting and supporting on-site patients.
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Manage a multi-line phone system, directing calls appropriately and ensuring clear communication.
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Input, update, and maintain accurate patient demographic and insurance information in the electronic medical records (EMR) system.
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Work collaboratively with clinical staff to efficiently manage patient scheduling and ensure smooth daily operations.
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Process medical record requests in a timely and confidential manner.
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Communicate effectively with insurance companies to verify patient eligibility, secure authorizations, and address coverage inquiries.
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Assist with additional administrative tasks as needed to support the front office and clinic operations.
Qualifications:
We're looking for someone who is organized, detail-oriented, and a great communicator. You should be able to adapt quickly to a fast-paced environment and think proactively to solve problems. While experience in healthcare administration or medical reception is a plus, it's not required-we provide all the training you need! Familiarity with medical terminology, EMR systems, and insurance processes can be helpful, but most importantly, we want a positive team player who's eager to learn and grow.
Why Join Us?
At Outpatient Physical Therapy, we prioritize a positive and collaborative workplace culture. We believe in investing in our employees and providing opportunities for professional development and growth. As a valued team member, you'll enjoy:
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Competitive Salary – Recognizing your hard work and dedication.
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Comprehensive Benefits – Including medical, dental, vision, 401K, and more.
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Paid Training & Ongoing Support – To set you up for success in your role.
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A Supportive Team Environment – Work alongside experienced professionals who are passionate about patient care.
If you are ready to embark on a fulfilling career with a company that values your contributions, we encourage you to apply today!
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