Receiving Coordinator

TITLE:  Receiving Coordinator                          DEPARTMENT:  Shipping & Receiving   STATUS: FT, Coordinator, Union, Hourly                           REPORTS TO: Asst. Store Manager   JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To provide support to all store departments and commissary in regards to receiving and shipping, product and supplies.  Coordinate deliveries between stores.   WORK ENVIRONMENT: Fast paced shipping and receiving stockroom. Regular work near moving mechanical parts (i.e. baler, dock equipment) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery.     ESSENTIAL DUTIES AND RESPONSIBILITES: 1.  Customer Service Treat people fairly, consistently, and with respect. Ensure efficient, informative, and friendly service according to established customer service vision and standards. 2.  Shipping & Receiving Department Responsibilities Leadership Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve stated objectives. Treat all co-workers with consistency and fairness, in a style appropriate to a cooperative work environment. Ensure that communications are clear, direct, and respectful. Ensure the integrity of Outpost’s stated values in decision-making and interactions with others. Use the interest-based problem solving method to resolve issues. Ensure professional and friendly service from staff. Act as a model to all employees following both the union contract and employee handbook. Shipping and Receiving Develop and maintain procedures for receiving and shipping. Prepare all items for pick up by truck driver including commissary products, store products, supplies and mail.    Receive all deliveries for store and commissary.  Ensure proper receiving by other store or commissary staff, according to set procedures. Review invoices for item accuracy to ensure product accuracy in receiving. Properly warehouse non-perishable items according to set guidelines. Ensure that product is properly stored and handled by staff. Coordinate returns to suppliers for store departments and commissary. Treat vendors and suppliers with respect to maintain positive relationships with Outpost’s internal and external customers. Maintain communication in regards to receiving and back room with all department managers, coordinators, assistants and journeypersons. Backroom Maintenance and Security Plan, organize, and supervise backroom operations. Set standards for storage, rotation and organization of storage space. Ensure that backroom and equipment are in clean, orderly condition, and meet Health Department Standards. Coordinate maintenance of department equipment.  Advise store manager of equipment and repair needs. Ensure backdoor is secure at all times. Ensure proper security procedures are in place for backroom and receiving. Ensure cardboard and rubbish is properly disposed of. Personnel Develop and uphold performance standards for truck drivers with assistance from the director of store operations. Ensure training for all department staff.  Successfully complete training checklists with new department staff. Motivate and provide truck drivers with the tools and materials required to ensure high quality and efficient job performance. Provide timely, thorough and thoughtful performance evaluations to truck drivers in coordination with the store manager. Recommend to store manager corrective counseling measures and/or disciplinary action as needed for all department staff, according to established personnel policies. Ensure that department meetings are conducted to maintain effective communication with staff.  3.  All Staff Duties Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents. Keep store orderly and clean. Maintain a positive attitude. Perform all other duties as assigned by the store manager.   KNOWLEDGE, SKILLS, ABILITIES: Outstanding customer service skills Ability to coordinate complicated scheduling in a fast paced environment Ability to operate material handling equipment (i.e. pallet jacks, manual and electrical loading dock lifts, truck rail gates, etc.) Previous experience with stocking, ordering, and receiving in a retail setting Previous supervisory experience Ability to work efficiently in a fast-paced environment and motivate others to do the same Attention to detail and good organizational skills Ability to handle multiple demands and work under time pressures Willingness to be open, to learn, and take on new responsibilities Demonstrate objectivity, neutrality and calmness under pressure Regular, predictable attendance Effective communication skills in English Ability to read and comprehend instructions Ability to delegate, train, and interact with managers and staff effectively Ability to follow through on systems, procedures and policies Demonstrated ability to follow through on commitments Valid driver’s license and clean driving record   ESSENTIAL PHYSICAL REQUIREMENTS: Standing, walking, bending, sitting, reaching Using hands or fingers to handle or feel Specific vision ability: close vision, distance vision, depth perception, and adjust focus Ability to climb up and down ladders Regular use of sharp cutting instruments Ability to lift up to 80 lbs.   IMPORTANT DISCLAIMER NOTICE:  The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.