What are the responsibilities and job description for the Part-time Counseling Program Receptionist position at Outreach Community Ministries?
Outreach is a Christian community service organization providing counseling, case management, youth development, older adult service, and community development. For 50 years, Outreach has changed the lives of thousands of individuals, children, youth, and families in DuPage County, IL, and we are seeking to hire a diverse staff of highly competent professional employees to pursue Outreach's mission to restore hope and provide opportunities for people to become all that God intends them to be.
Outreach is hiring a Part-time Counseling Program Receptionist within Outreach Counseling Center - Warrenville to oversee the front desk of Outreach Warrenville’s Counseling Center and assist with related administrative duties.
Benefits & Compensation:
- $16.37-$18.00/hour - rate based on education, experience, skills, and language ability.
- Referral Program.
- Employee Assistance Program and Employee Discount.
- IL Paid Leave.
- A mission-driven environment that fosters personal development.
Responsibilities:
- The Counseling Program Receptionist will greet all clients and visitors and screen calls for staff, take messages as needed, and transfer calls to voicemail while maintaining client confidentiality.
- The Counseling Program Receptionist will manage meeting and appointment reminders, follow up on missed appointments, confirm and cancel appointments for counselors, and maintain a Clinical Calendar, including trainings, team meetings, etc.
- The Counseling Program Receptionist will provide other administrative support for the Outreach Warrenville Counseling Program including photocopying, form creation, tracking staff PTO, data entry, report support, billing, and managing the Electronic Health Record (EHR) system with confidentiality and efficiency.
- The Counseling Program Receptionist will assist with front desk responsibilities like monitoring supply levels, overseeing daily upkeep of the offices, waiting room areas, bathrooms, and conference room, and managing and distributing mail.
- The Counseling Program Receptionist reports to the Warrenville Counseling Program Director.
- Schedule: Part-time. An average of 15-20 hours/ week. Monday, Wednesday, and Friday 12:00PM-5:00PM – with other potential hours to be determined.
Qualifications:
- HS Diploma or BA/BS Degree in healthcare administration, business, or a related field. At least 1-2 years of experience in healthcare administration, ideally within a behavioral health or mental health setting.
- Strong leadership and communication skills, excellent problem-solving, organizational, and time management abilities.
- Ability to take initiative and contribute to a positive team and office environment.
- Professional presentation and strong client-care skills.
- Previous experience working in team environments, with a strong understanding of healthcare billing, coding, HIPAA regulations, and compliance requirements.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to speak Spanish preferred.
- A commitment to Outreach’s Statement of Mission and Faith is required.
Salary : $16 - $18
