What are the responsibilities and job description for the Triage Specialist position at Outreach, Inc.?
Part-Time Triage Specialist
About Outreach, Inc.
Outreach is a faith-based nonprofit organization in Indianapolis, IN, that serves youth experiencing homelessness with the compassion of Jesus Christ. Our mission is to equip and empower youth (14 to 24 years of age) facing homelessness to achieve stability and life transformation.
What We Believe
We operate fundamentally through God’s grace. Our staff, volunteers and board members trust God for His direction and provision for the ministry. Although Outreach, Inc. is faith-based, we are not based upon any one denomination’s doctrine or theology. We welcome board members and staff of any Christian denomination and are comfortable with leaving space for differences of doctrine and theology.
Position Summary
The YouthLink Triage Specialist will collaborate across a coordinated system of Indianapolis homeless youth-serving organizations to effectively identify and link youth and young adults that need support throughout the city. This position is responsible for responding to the call/text line, providing scheduling and referrals based on initial screening of youth and young adults, and engaging in administrative and data entry tasks to support the team.
Position Duties & Responsibilities
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel.
- Use strengths-based approaches to meet youth and young adults where they are as they navigate housing instability.
- Connect clients to external resources, such as partner programming, job fairs, and applications to housing solutions outside the coordinated entry system.
- Act as a communication liaison to youth and young adults for the YouthLink team, including fielding incoming calls and text messages to the YouthLink hotline, sharing updates on case management, and general inquiries.
- Assess, refer, and schedule appointments with either the YouthLink Navigation Team or the YouthLink Homelessness Diversion Team per eligibility criteria.
- Manage and maintain inbound referral and waitlist procedures through other Outreach programs, findhelp.org, and other community partners.
- Support YouthLink team in obtaining and organizing vital documents for YouthLink clients.
- Attend and participate in community trainings related to available community resources, youth choice, trauma-informed care, diversity and inclusion, assessment, and technology systems.
- Assist in other administrative duties as needed to support the YouthLink team.
Outreach Staff Responsibilities
- Attend staff and department meetings, team trainings, 1-1 supervision with Program Manager
- Participate in team and individual evaluations
- Participate in fundraiser and youth celebration events and other programs which further Outreach’s mission
- Attend local conferences and workshops that relate to homelessness
Position Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Effective communication and conversational skills – creates a safe emotional and conversational space for all persons experiencing homelessness, regardless of race, geographic location, ethnicity, gender, sexual orientation, disability, socioeconomic status, and appearance
- General understanding of community resources in Central Indiana
- Enjoy working both independently and with a team
- Attention to detail and organization
Work Environment
This position operates primarily in an office environment with the opportunity to work remotely periodically. The individual is expected to maintain personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
Position Type/Expected Hours of Work
This is a part-time hourly position and requires the ability to be flexible in your day-to-day work schedule including occasional evenings and weekends, for a total of 25 hours a week.
Preferred Education and Experience
- 2 years’ experience working with youth and young adults preferred
- Personal experience navigating homelessness and/or social service systems preferred
- High School Diploma; some post-secondary education related to human services is a plus
- Bilingual in English/Spanish is a plus
Additional Eligibility Qualifications
Must pass a criminal background check in accordance with Outreach’s operating protocol.
Position Leader
YouthLink Manager
Classification
Non-exempt, Hourly
Salary & Benefits
$18-20 per hour with paid holidays, vacation, sick time, and quarterly Spiritual Formation Days. No other benefits available.
This position description does not constitute a contract of employment and Outreach may exercise our employment-at-will rights at any time.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 25 per week
Work Location: In person
Salary : $18 - $20
