What are the responsibilities and job description for the Director of Front Services position at Outrigger Hospitality Group?
Director of Front Services
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Director of Front Services
Apply locations HAWAII, Oahu, Honolulu
Time type : Full time
Posted on : Posted 30 Days Ago
Job requisition id : R3016
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description :
At OUTRIGGER Resorts & Hotels , we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Directs all phases of guest and host relations related to the Guest Services operations, which includes the Front Desk and Bell department. Ensures quality guest service and technical efficiency. Responsible for staff development and supports and implements policies and procedures set forth by management. The position leads all financial management planning related to scheduling and ordering for the hotel. Technical ability in Opera PMS is essential to this position. Portray the Ke 'Ano Wa'a values (the Outrigger Way) with all customers, external and internal, including guests, patrons, travel partners, and fellow employees. Represent the hotel as an official greeter or “Ambassador of Aloha”.
Minimum Requirement :
Degree in Travel Industry management, previous experience in hotel management, or an equivalent combination of education and experience from which comparable job knowledge and skills can be acquired. Minimum 5 years guest service / hotel experience and minimum 2 years supervisory experience and the ability to work flexible shifts any day of the week is required. Proficiency in Opera PMS is ideal for this position. Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Compensation & Benefits :
73,000-80,300 with potential for adjustment based on factors such as an applicant’s skills, experience, and / or education.
- Health Insurance (Dental, Medical, Prescription, Vision)
- Paid Holidays, Sick, Vacation and Medical Leave
- Retirement Plan (401K)
- Recognition and Award Programs
- Employee Assistance Program
- Discounted Hotel Rates
- Opportunities for growth through our training and development programs!
- Please note that benefits may vary depending on position or property.
ABOUT OUTRIGGER RESORTS & HOTELS :
For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand, and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER, The Kapalua Villas Maui, and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton. Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook, Instagram, and Twitter.
Work in a company where people truly believe in what they’re doing. We invite you to come work here, email us at comeworkhere@outrigger.com.
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Salary : $73,000 - $80,300
