What are the responsibilities and job description for the Guest Services Manager position at OUTRIGGER Hospitality Group?
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Exemplify the image of “Aloha” through the Outrigger Way, assisting guests in accordance with Outrigger Kona Resort (OKR) polices and procedures. Ensure the Outrigger 4 Keys to creating guests for life is practiced with all guest interactions.
Job Summary
Responsibilities include, but are not limited to, assist in directing all phases of guest relations related to the Front Office staff in conjunction with any guidance from the Front Office Manager. Responsible for assisting in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience. Supports and implements policies and procedures for the staff set forth by management. Maintains open communication with the Front Office Manager, Operations Team, hosts, guests, owners and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery. Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads.
Come Work Here!
$65000- $68,000 with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
Job Description:
Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Exemplify the image of “Aloha” through the Outrigger Way, assisting guests in accordance with Outrigger Kona Resort (OKR) polices and procedures. Ensure the Outrigger 4 Keys to creating guests for life is practiced with all guest interactions.
Job Summary
Responsibilities include, but are not limited to, assist in directing all phases of guest relations related to the Front Office staff in conjunction with any guidance from the Front Office Manager. Responsible for assisting in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience. Supports and implements policies and procedures for the staff set forth by management. Maintains open communication with the Front Office Manager, Operations Team, hosts, guests, owners and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery. Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads.
Come Work Here!
$65000- $68,000 with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
- please note that benefits may vary depending on position or property
Salary : $65,000 - $68,000
