What are the responsibilities and job description for the Specialty Reservation Agent position at OUTRIGGER Hospitality Group?
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Work from home opportunity!
Responsible for supporting the daily operations of the Specialty Reservations department, including, but not limited to, answering guest interactions (e-mail and calls), handling escalated issues as well as handling, researching and resolving booking issues, while providing the guest with a 4 Keys Guest Experience. The Host must provide a world-class customer experience by following customer service guidelines to exceed customer expectations. In addition, the position the Host must meet or exceed department Key Performance Indicator’s and maintaining efficient operational standards with a high degree of accuracy. Specialty Reservations will include Wholesale, Group Reservations, VIP/Comp, Condo Owner, Outrigger Business Connection, and others as determined.
One year of hospitality experience or two years general customer service experience highly preferred. Data entry and contact center knowledge preferred.
Come Work Here!
Base pay starts at $19 with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
Job Description:
Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Work from home opportunity!
- Must be located in Denver, Colorado
Responsible for supporting the daily operations of the Specialty Reservations department, including, but not limited to, answering guest interactions (e-mail and calls), handling escalated issues as well as handling, researching and resolving booking issues, while providing the guest with a 4 Keys Guest Experience. The Host must provide a world-class customer experience by following customer service guidelines to exceed customer expectations. In addition, the position the Host must meet or exceed department Key Performance Indicator’s and maintaining efficient operational standards with a high degree of accuracy. Specialty Reservations will include Wholesale, Group Reservations, VIP/Comp, Condo Owner, Outrigger Business Connection, and others as determined.
One year of hospitality experience or two years general customer service experience highly preferred. Data entry and contact center knowledge preferred.
Come Work Here!
Base pay starts at $19 with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
- please note that benefits may vary depending on position or property
Salary : $19
