Description

The Operations Supervisor handles program operations and supervision duties for a 28-unit Transitional Living Program and facility and works closely with the Housing Program Manager to ensure program coverage and staffing 24 hours a day, 7 days a week. Because of this, the Operations Supervisor must be available on-site to clients as needed, which will include weekends and some evening hours to accommodate schedules. The Operations Supervisor works within Outside In’s Youth Services Department and reports to the Housing Program Manager.

Essential Duties

• Maximize program occupancy through outreach, referral, and screening processes.
• Maintain the waiting list system for youth interested in the Transitional Living Program.
• Monitor program vacancies and support high rates of retention, safe exits, and follow-up among residents.
• Develop, update, and maintain program expectations and operational policies, procedures, and safety practices for the Transitional Living Program.
  • Ensure compliance with Transitional Living Program funder and other legal requirements.
• Review safety practices in the program with the program manager, other members of the Youth Department Leadership Team, and the Agency’s Safety Committee to ensure that safety standards are met and maintained.
• Support youth in understanding and meeting program expectations.
  • Educate youth about expectations.
  • Encourage youth involvement in the program and success in meeting program agreements.
  • Participate in resident follow-up when concerns arise, or agreements are not met.
• Hire, train, and supervise on-call staff, ensuring program coverage at all times.
• Work with the Housing Program Manager and the team of program staff to evaluate team functions and implement program changes.
• Oversee Transitional Living Program supply budget and expenditures, ensuring that program supply needs are sought in the most cost-effective manner.
• Assist in providing material and operational support in programs.
  • Ensure housing spaces and supplies are safe and functional by coordinating with facilities and program staff regarding housing facility needs.
  • Ensure that program supplies, including client assistance supplies and other equipment/materials, are available for clients and staff as needed.
  • Ensure program supply inventory is stored in an organized fashion.
  • Coordinate with the facilities and maintenance personnel and program staff with a focus on the seamless operation of the program, including maintenance and basic upkeep of the program space.
• Support updates and implementation of policies and practices that support effective youth engagement and program activities.
• Support documentation of all program services, and the completion of all required reports.
• Support the operational needs of other Youth Department programs as time allows.
• Assist in the facilitation of Department and Program Meetings.

Qualifications

Knowledge and Skills

Knowledge

•  Knowledge of approaches to support others in recovery and resiliency and demonstrate efforts at self-directed recovery.

Skills

• Ability to work with a diverse population and interact effectively with different types of people
• Good engagement skills
• Good communication and conflict-resolution skills
• Ability to work both independently and as a member of a team.
• Ability to support agency goals and the operations functioning of Youth Services
• Ability to complete all required documentation and information input in a professional, thorough, and timely manner
• Commitment to continual learning and quality performance
• Ability to maintain professional boundaries and performance at all times.
• Ability to navigate technologies used in this position, including Credible Behavioral Health electronic health record, MS Office applications, and Windows operating systems.

Education / Experience

• Proof of COVID-19 vaccination status or approved medical or religious exception on file is required.
• At least 1 year of program coordination experience required. Including demonstrated experience monitoring expenditures and staying within budget, as well as the implementation of policies and procedures.
• Previous supervisory experience, including volunteer or project management.
• At least 2 years of relevant experience working with homeless populations, residential services/housing programs, adolescents, and/or people with mental health and substance use concerns.
• The ability to participate in staffing rotations for holiday coverage.
• Must be able to pass a pre-employment background check that includes clearance by the DHS Background Check Unit.
• Valid driver’s license and ability to be insured to drive participants in agency vehicle and car share preferred.

Desired but Not Required

• Bilingual Spanish/English; Outside In requires that all staff take the ALTA test to determine if fluency is adequate to provide services.

Working Conditions

This job is based in an office environment centrally located to several living quarters and apartments the program supports.

Physical Requirements

This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces, as well as moving to surrounding sites, is expected. Sporadically moves boxes and/or items weighing up to 20 pounds

Salary : $54,249 - $59,881