What are the responsibilities and job description for the Store Manager position at Ovando Floral Design and Event Production?
SUMMARY
To effectively and efficiently manage the day-to-day business operations for OVANDO
Continuously increase sales by creating and maintaining solid relationships with new and existing customers.
To embrace and actively build OVANDO as a brand and a culture
RESPONSIBILITIES:
- Responsible for managing the day-to-day operations, including callbacks, answering phones, processing orders, wrapping arrangements, handling walk-in customers, expediting timely deliveries with drivers), and managing staff.
- Ensure Ovando standards throughout the process
- Make sure all sales are accounted for with the order sheet
- Implement and supervise receiving merchandise procedures, ensuring all flower deliveries are checked against invoices, signed and dated.
- Verify prices-call vendor when problems arise
- Manage and schedule weekly flower accounts installation and refresh
- Check orders before leaving at night, make a market list for the next day, and assist in placing flower orders as needed
- Update and maintain current flowers, plants, vases, and unique items pricelist - Handle special requests, address client complaints, and follow up
- Price and display priced items at all times
- Handle every client as per OVANDO's philosophy, ensuring each client always enjoys the same shopping experience
- Educate our customers and pass on our knowledge - Oversee flower cost and waste
SALES AND OTHER RESPONSIBILITIES:
-Upsell and develop strong relationships with existing and new customers (recommended reading: Hug your customer)
- Assist in creating sales promotions and developing new markets
- Maintain a dynamic sales floor, including but not limited to staff attitude, proper displays, and merchandising, prices...
- Increase database/client list (complete addresses)
- Develop and improve upon systems to run OVANDO more efficiently (a system-driven
company, not a person-driven company)
- Product research and purchasing as per Ovando standards (always 3 quotes)
- Supervise inventory management (daily vases, floral supplies, wrapping, and stationery supplies...)
- Hire, manage, train, and schedule staff
- Comply with OVANDO dress code, policies, and procedures
SKILLS NEEDED:
-5 years experience in a similar role in the events industry
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Excellent organizational and time management skills
- Ability to multitask, prioritize, manage stress, and focus Able to take direction and carry through projects independently
- Strong decision-making and troubleshooting skills
- Strong interpersonal, written, and verbal communication skills
- Excellent at presenting information (thorough, accurate, and complete)
- Experience with providing outstanding customer service to a sophisticated clientele.
- Akeen's eye for design.
BENEFITS:
- Health insurance after three months of employment.
- 401k with 3% matching after one year of employment
PAID TIME OFF (PTO):
- Two weeks vacation per calendar year, 1 week earned every six months of employment
- Three sick days per calendar year
- Three personal days per year
- 6 Paid holidays per year
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Relocate:
- New York, NY 10028: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $50,000