What are the responsibilities and job description for the Field Operations Technician - Greensboro, NC position at Ovation Healthcare?
Welcome to Ovation Healthcare!
At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.
IT Field Operations Technician installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, Answer basic customer questions about product features and equipment. May provide some customer training. Has basic knowledge of the organization's products and services.
Responsibilities
At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.
IT Field Operations Technician installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, Answer basic customer questions about product features and equipment. May provide some customer training. Has basic knowledge of the organization's products and services.
Responsibilities
- This is a 100% onsite position in Greensboro, NC
- Receiving, moving and deploying IT assets and IT related peripheral equipment between facilities
- Configuration of IT assets (staging, building out, and imaging) and executing equipment replacement activity
- Updating asset management system to reflect work performed, installing and maintaining PC, laptop and printer hardware and software, preparing assets for disposition, and other administrative duties
- Using defined processes to track equipment and ability to report and document activity into software program
- Assist end users with desktop, laptop and printer usage
- Troubleshoot application issues and involve external vendors as necessary to resolve any issues
- Hardware deployment & disposal. Mounting Solutions & Software
- Help other Technicians with client related issues as needed.
- High School Diploma or GED equivalency
- 1 year of work experience in an IT technology role/environment
- 2 years of experience working with PC support, including deployment of Windows 10 and above (Preferred)
- Experience in healthcare or hospital environment (Preferred)
- Microsoft Certifications - Workstation Windows 7 & 10 (Preferred)
- Experience with MS Windows 10 (Preferred)
- Must be able to operate basic mechanical tools and read maps
- Must be able to lift equipment of varying weight, up to and over 50 lbs.; joint lifting as well
- Must be able to stoop under desks and climb around equipment to install /power up equipment
- Must have a clean and valid Driver’s license
