What are the responsibilities and job description for the Desktop Support Specialist position at Ovation Workplace Services?
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues.
- Install, configure, and maintain desktop operating systems (Windows and Mac OS).
- Set up and configure computer peripherals such as printers, scanners, and network devices.
- Diagnose and resolve network connectivity issues (TCP/IP, DNS, firewall).
- Perform software installations, updates, and patches.
- Conduct hardware repairs and upgrades as needed.
- Collaborate with other IT team members to ensure efficient operation of the desktop environment.
- Document technical procedures and maintain knowledge base for future reference
Skills:
- Strong knowledge of desktop support principles and practices,
Duties:
- Proficiency in troubleshooting software and hardware issues.
- Experience with Mac OS and Windows operating systems.
- Familiarity with TCP/IP networking protocols and concepts.
- Knowledge of computer hardware components and peripherals.
- Ability to analyze complex technical problems and develop effective solutions.
- Experience with software troubleshooting and problem- solving techniques.
- Understanding of firewall configurations and security protocols.
- Proficient in Microsoft Office suite
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Magee, MS 39111 (Required)
Ability to Relocate:
- Magee, MS 39111: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24
