What are the responsibilities and job description for the Desktop Support Technician position at Ovation Workplace Services?
Job description
Responsibilities:
· Provide technical support and troubleshooting for desktop systems, software, and hardware issues
· Install, configure, and maintain operating systems and software applications
· Set up and maintain user accounts and permissions
· Monitor and maintain LAN and network connectivity
· Collaborate with network administrators to ensure smooth network operations
· Respond to user inquiries and provide excellent customer service
· Document technical issues and resolutions in a ticketing system such as Jira or ServiceNow
· Assist with office moves and equipment setup
Skills:
· Strong knowledge of Windows operating systems (Windows 10, Windows 7)
· Proficiency in desktop support and troubleshooting
· Familiarity with TCP/IP networking protocols
· Experience with network administration tasks such as configuring routers and switches
· Excellent customer service skills, with the ability to communicate technical information to non-technical users
· Knowledge of Microsoft Office suite (Word, Excel, Outlook)
· Familiarity with Jira or other ticketing systems
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
Experience:
- Desktop support: 3 years (Required)
- Active Directory: 2 years (Required)
Ability to Commute:
- Elyria, OH 44035 (Required)
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Waukesha, WI 53188 (Required)
Ability to Relocate:
- Waukesha, WI 53188: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
