Field Service Technician

Field Support Services-Technician

Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to:-

o Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc)

o Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)

o Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)

o Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Ever seen Servers &Cameras, etc)

o Back Office Equipment (PCs, Printer, backup Systems, etc)

o and other devices available in retail and non-retail sites

Break-Fix Maintenance Field Service inclusive of below but not limited to:-

o Repair/reconfigure/replace faulty Devices in various Retail sites by carrying/transporting IT assets in issued vehicle

o Provide in person, on-site support for completion of a repair

o Perform onsite Device maintenance, updates, or configuration changes

o Resolve the issues/tickets in adherence to agreed Service Levels (SLAs)

o Provide technical support and setup during special events such as grocery stores ‘Grand openings’ and other scheduled activities

o Follow protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations

o Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced

o Replace defective parts according to the applicable OEM’s recommendations

o Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration

o Support documentation and documented repair closure activities in the ticketing tool

o After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.

o Package and Ship the faulty devices issued shipping label to Warehouse

Cabling Standards – Perform cabling and inside wiring work in adherence to cabling standards, that shall be provided to you from time to time

Qualifications & Experience: -

❖ BS/BA in Information Technology, or an equivalent combination of education or experience

❖ 1 Years experience in Retails Stores - Field Support Operations as Hardware Support engineer

❖ 3 Years of experience in PC Hardware and Software support engineer

❖ Troubleshooting experience with various Retail Stores related equipment/devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices

❖ Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment

❖ Excellent customer service orientation and verbal communication skills

❖ Analytical thinking and Problem-Solving ability

❖ Any Retail Store Experience is and added Preferred advantage

❖ Certifications o A Hardware (must)

o CCNA (preferred)

o Microsoft Certification such as MCP, MCSE, MCTS, etc. (any one)

❖ Tools o Glovia o ServiceNow o MS Office O365 o Various Retails Application and Tools o Windows OS o iPad, Tablets, Smart Phone

❖ Willing to travel to various customer stores/location to meet ticket requirement ❖ Valid Driving License with Good Driving History (No ‘DUI’ Record)

❖ Experience with various Retails equipment, Devices, and diverse technical environments

❖ Excellent customer service orientation and verbal communication skills

❖ Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.)

Job Type: Full-time

Pay: $52,000.00 - $56,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Field Service Technician: 5 years (Preferred)

Work Location: In person

Salary : $52,000 - $56,000