Mac Support Technician

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX.

Qualifications:

3-5 years of Mac support in a business environment.

Enterprise level experience preferred but would consider genius bar experience.

Mac OS should be primary experience. Windows experience is a plus but not required.

Experience with all Apple devices; primarily Macs, and hands on experience with iOS devices, iPads and iPhones.

Experience working in a managed Mac environment. JAMF experience a major plus.

The ability to work and communicate with a wide variety of skill levels: designers, scientists, executives and executive assistants.

Multitasking and the ability to remain calm under pressure.

Good decision making, quick learner, and the ability to retain information.

Methodical troubleshooting skills.

Apple Certifications are preferred but not required. Must have a thorough knowledge of the MacOS, especially how it operates in an enterprise environment.

Provide examples of issues that the candidate has resolved to include but are not limited to FileVault issues, password related issues, certificate/keychain issues, application issues (particularly Outlook and OneDrive), OS errors, and other issues that can occur with Macs in an AD environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Must have excellent verbal and written communications skills, as candidate will be working in a customer service environment.

Ability to travel between client’s sites.

Candidate will be tested on technical experience and ability with Apple devices and environment support.

Daily reporting to clients.

Summary

As a Mac Support Technician, you will be essential in delivering top-tier technical support and software troubleshooting for Mac OS and related systems. Reporting to the IT Manager, your role focuses on ensuring efficient computer management and providing exceptional customer service. You will utilize your core skills in desktop support and IT support, alongside your premium knowledge of Apple Remote Desktop and remote access software, to resolve issues effectively. Your expertise in Microsoft Office, computer networking, and security protocols will further enhance our team's ability to maintain a seamless operational environment. Join us in supporting our users and optimizing their technology experience.

Job Type: Permanent

Pay: $24.94 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Experience:

• Mac Support: 3 years (Required)

Ability to Relocate:

• Mettawa, IL 60045: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $26