What are the responsibilities and job description for the Customer Service Representative - Mon- Fri 8:30-5:00pm position at Over The Moon?
Job Description
Job Description
We have an exciting opportunity for a motivated Customer Service Representative to join our company. Do you enjoy helping others? Do you have strong communication skills? Are you a good problem solver? As our Customer Service Representative, you will be assisting in taking incoming client calls. Good communication with the clients is essential as this is where the client will form their first impression of the company!
We take care of our employees like family. You'll receive great pay, benefits, and paid time off. At Over the Moon we also make sure you have the opportunity to grow!
To be successful in this role as a Customer Service Representative you will need to be organized, efficient, and have practical problem-solving skills. You will be interacting with our customers daily, having patient and respectful behavior is a must as a Customer Service Representative
Benefits :
PTO / Sick time
Health, Dental, Life, Vision Insurance
Growth opportunity and career path
Matching 401K
Short Term Disability & Long Term Disability
Paid training, ongoing instruction and coaching
Hourly and extra incentive programs
Responsibilities :
Good communication with the client is essential!
Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.
Have a courteous and pleasant demeanor whether on a phone call or not.
Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
Making sure that Club Membership clients are continually called.
Make outbound calls to existing customers to follow up on any open estimates that are located in the follow up tab in Service Titan.
Review any calls taken by the off-site call center, marking them correctly, and cleaning up the job summary notes.
At low call volume Customer Service Representative will also assist with the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
Thank you cards for sold estimates are filled out and ready for mailing.
Office is cleaned daily.
Lock up the office at night.
Requirements :
2 year minimum of inbound / outbound call taking
Fluent with outbound sales calls
Experience with Service Titan a plus
Strong verbal and written communication skills
Proficient typist and easily adapt to new software applications
Great attention to detail and accuracy
Self-motivated individual who enjoys winning as a team
Optimistic, enthusiastic, and people-centric focus
Great problem-solving skills and ability to collaborate
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