What are the responsibilities and job description for the Customer Relations Associate position at OVER THE MOUNTAIN GLASS?
Job Overview
We are a fast-paced glass fabrication facility seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers.
Duties
- Handle inbound and outbound customer calls professionally
- Assist customers with product inquiries, orders, and issue resolution
- Maintain accurate customer records through data entry
- Utilize phone etiquette skills to communicate effectively with customers
- Provide sales support and promote products or services
- Analyze customer needs to offer personalized solutions
- Support the office with administrative tasks as needed
Experience
-Must be able to read a tape measure (comfortable with decimals and fractions)
- Proven experience in customer service or a related field, with basic computer skills
- Strong communication skills to interact with customers effectively
- Ability to multitask and prioritize tasks efficiently
Join our team and be part of a dynamic work environment where your customer service skills will shine!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
People with a criminal record are encouraged to apply
Application Question(s):
- Are you comfortable using math (decimals and fractions)?
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Bessemer, AL 35020 (Required)
Work Location: In person
Salary : $16 - $18
