Account Manager - TikTok Shop

We are looking for a proactive and detail-oriented Account Manager to join our team and play a pivotal role in managing client relationships. As the main point of contact for day-to-day client communication, you will ensure seamless collaboration, prepare weekly deliverables, and help drive the success of our clients' TikTok Shop strategies.

The ideal candidate is a highly organized individual with excellent communication skills, a strong understanding of social commerce, and the ability to manage multiple client accounts effectively.

Responsibilitie

sClient Communication

• Act as the primary liaison for day-to-day interactions with assigned clients, ensuring timely responses and fostering strong relationships
• Coordinate and lead weekly cadence calls with clients, addressing their needs and providing updates on account performance

Deliverables Management

• Prepare weekly client decks, including performance metrics, insights, and upcoming initiatives
• Work closely with internal teams to ensure all client deliverables are completed on time and align with client goals

Campaign Execution & Monitoring

• Drive Affiliate Management - implementing strategy, affiliate outreach and communicating with affiliates to ensure they are well informed on the brief, the campaign and any requirements.
• Oversee the implementation of client strategies, including affiliate management, product listings, and promotional campaigns
• Monitor campaign performance and proactively identify opportunities to optimize results

Collaboration

• Partner with the creative, and operations teams to execute client projects seamlessly
• Collaborate with the VP, Accounts to align on strategic priorities and escalate any client concerns as needed.

Reporting & Insights

• Track and analyze key performance metrics (KPIs) for client accounts, identifying trends and areas for improvement
• Provide clients with actionable insights and recommendations to drive growth

Requirements

Location: Based in Los Angeles, CA

Education: Bachelor’s degree in Marketing, Communications, or a related field

Required Experience

• 1-2 years of experience in account management, client services, or a related field, preferably in digital marketing, e-commerce, or social media
• Exceptional communication and presentation skills, with the ability to simplify complex information for clients
• Highly organized and detail-oriented, with experience managing multiple projects simultaneously
• Data-driven mindset with experience analyzing and interpreting performance metrics.

Desired Experience

• Strong understanding of TikTok Shop and social commerce trends

Proficiency in Google Workspace, Lark and Slack.