What are the responsibilities and job description for the Customer Service Representative position at OverEZ Chicken Coop LLC?
Who We Are: OverEZ Chicken coop exists to make backyard chickens EZ!
Who We Need: We need a fun, energetic customer service representative, or CSR, who will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face.
Who Succeeds in this Role: Someone who LOVES people!!! They are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. They put themselves in their customers’ shoes and advocate for them when necessary. They seek out and collect customer feedback. They are confident troubleshooting and investigating issues if they don’t have enough information. They are proud to be the face of the business to our loyal customers!
What are the Responsibilities?
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve outstanding satisfaction
- Build sustainable relationships and trust with customers
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What Skills are Required?
- Willingness to be a "Crazy Chicken Person!" :)
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Apply today if you LOVE animals, LOVE people, and are ready to help make backyard chickens EZ!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $18 - $22