What are the responsibilities and job description for the Enterprise Customer Success Manager position at Overjet?
Lead the future of dental care.
Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there's no better place to accelerate your career. Come join us!
The Role
We're looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet's software platform.
Responsibilities:
- Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
- Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
- Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
- Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
- Plan account expansion initiatives and targeted campaigns for accounts with lower usage
- Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
- Employ the total office concept, ensuring every member of the dental office staff is engaged
- Upsell new modules and software additions to existing customers
Qualifications:
- 5 years of experience in customer success in SAAS or similar product
- Previous Experience with renewals
- Excellent communication and interpersonal skills
- Bachelor's degree or extensive experience
- Experience in Management Consulting
- Excitement to learn about artificial intelligence, insurance, dentistry, and technology
- Strong work ethic and hustle to achieve results in a high-growth startup environment
- Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in Palo Alto, New York City, Boston, and Lahore. The Jetsetters who live in these "geo-hubs" come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Why Overjet?
- Competitive Compensation and Equity
- Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible PTO and Paid Holidays
- Annual Learning and Development Stipend
- Work from Home Stipend
Overjet's Values
- Ambition: We set ambitious goals and strive for excellence.
- Velocity: We focus, act with urgency, and deliver results.
- Ownership: We take ownership, dive deep and solve problems.
- Win-win: We play to win, setting ourselves and our customers up for success.
- Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
- Certified as a Most Loved Workplace by the Best Practice Institute
- Won Best New Technology Solution for Dentistry at the 2024 MedTech Breakthrough Awards
- Honored as one of the 2024 Best Places to Work by Built In
- Recognized as one of the Top Startups of 2023 by LinkedIn
- Named one of the 2023 World's Most Innovative Companies by Fast Company
- Included on the definitive 2022 Forbes AI 50
- Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC
Overjet is an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
