What are the responsibilities and job description for the Customer Service Analyst position at Overlake Medical Center and Clinics?
Job Details
Welcome to a medical center where you're the center of attention.
Pay range:
$23.54 - $38.13The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.
Part Time / Day Shift
0.7 FTE / 28 hours per week
Customer Service Analyst I Qualifications:
- High school diploma is required.
- Microsoft A certification preferred.
- Two years prior customer service experience is required. Healthcare experience preferred.
- Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.
Customer Service Analyst II Qualifications:
- High school diploma required.
- Microsoft A certification highly preferred.
- One year prior experience with SCCM, Active Directory, and Virtual Desktop Imaging is required.
- Demonstrated ability to quickly and effectively diagnose and correct systems and user problems. Exceptional interpersonal skills with a strong emphasis on customer service; able to effectively deal with diverse personalities. Excellent oral and written skills.
Why join Overlake?
We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that truly sets us apart.
- Local, visible leaders who care about you.
- A values-based work environment.
- An active Diversity, Equity & Inclusion Council.
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
If this sounds like an environment where you'll thrive, we'd love to hear from you.
How much will this job pay?
Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.
Salary : $10,000
