What are the responsibilities and job description for the Host position at Overland - Gardnerville Llc?
Host
We are looking for a customer-focused Host to join our team! You will be welcoming guests, seating them in the restaurant, and helping ensure they enjoy an exceptional dining experience.
The Host is the guests first impression of Local Food Group when arriving at the restaurant. The host must convey our commitment to outstanding hospitality. Upon arrival, the guest must receive a warm and sincere welcome, and at departure, a heartfelt thank you and invitation to return. You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills.
Responsibilities:
- Greet guests and seat them at tables or in waiting areas while engaging with them to ensure the best possible beginning to their experience.
- Provide guests with menus and water service.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
- Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate.
- Communicate any special requests to managers, chefs, and servers.
- Answer phone calls, answer any guest questions, and take reservations.
- Operate POS to accept payments for food and beverages, including to-go and pick-up orders.
- Previous restaurant hosting or serving experience preferred.
- Friendly and customer-focused personality.
- Knowledgeable about restaurant menu and operations (hours, promotions, special events, parking accommodations, website, phone number, etc.)
- Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
- Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
- Ability to effectively communicate on the telephone.
- Must be able to carry trays or supplies (10-30 lbs.)
