Sales advisor

Overlook Communities -

The Sales Advisor will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with the Overlook Life Care Community (OLCC).

Must have the ability to evaluate the expressed objections, needs and desires of OLCC prospects and to communicate market trends and reports to the Marketing & Sales Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Execute prompt inquires’ follow-up, lead through phone and in writing

Develop and maintain relations with prospective referral sources

Collects confidential application data from prospects and processes to the appropriate department / individual in a timely manner

Works together with the Marketing Coordinator to create an efficient move-in process for the prospect

Accurately explains and assists with complete residency procedure, from initial inquiry through move in

Communicates in-depth knowledge of standard and optional services, prices, residency agreements and administration guidelines under which the community operates

Averages a total of 10 voice to voice telephone calls per day, or 50 per week

Average 2 new tours per week, 2 repeat tours per week, 1 home visits per week, and 1 creative follow-up per week

Completes the sales cycle with new and existing prospects by making initial contact, establishing rapport, providing follow-up and closing in a professional, efficient and timely manner

Assists in reaching and maintaining occupancy goals. At a minimum meeting bond covenant requirements

Maintains accurate records on prospects, residents and additional contacts in manual and database files

Inputs into database and maintains current lead information from telephone contacts and appointments that are consistently accurate and up to date

Participates in open houses, luncheons, trade shows and public relations / marketing events both on and off site

Attends Marketing / Sales meetings

Conduct common on-site administrative functions

Answers all inquiries accurately over the telephone and during appointments

Follows through on all web requests within 8 hours of request and documents interest in database for future follow through

Keeps current with competitive data and trends

Identifies and suggests innovative approaches and participates in implementing performance improvement opportunities

Demonstrates on a consistent basis individual and team behavior that supports the philosophies of OLCC and The Overlook Way

Consistently upholds the mission, values and code of ethics of OLCC

Maintains confidentiality and is a role model to other employees

Performs additional job duties as assigned and directed

QUALIFICATIONS

Associate’s degree required, Bachelor’s degree preferred, or equivalent work experience

Experience in Sales, Real Estate Sales, Marketing or Business preferred

Customer-oriented attitude with a passion for providing exceptional service

Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques

Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

Last updated : 2024-11-26