What are the responsibilities and job description for the Concierge position at Overlook Masonic Health Center?
POSITION SUMMARY
Act as Concierge for residents and guests according to established policies and procedures, and as directed by supervisor. The Overlook Concierge will be responsible for answering incoming calls, greeting visitors, responding to resident's requests, monitoring residents' emergency response system, and performing other support duties as directed.
PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS:
- Answer multiline telephone system and direct calls to the appropriate location
- Greet visitors in a polite and professional manner and check in guests at the front desk
- Assist residents with any issues and / or problems and direct them to the appropriate departments for resolution
- Give directions and information to guests, visitors, vendors and others as needed
- Assist with clerical and / or other duties as assigned by supervisor
- Keep work areas neat and clean throughout the day, and shut down office equipment before leaving
- Maintain strict confidentiality of all resident information at all times
- Responsible for the distribution of all incoming mail into the Skilled Nursing Facility for employees and residents
- High school diploma or equivalent preferred
- Must possess excellent interpersonal skills, including the ability to effectively communicate at all levels
- Basic computer skills including knowledge of Microsoft Office Word, Excel, email and the Internet
- Knowledge of multiline telephone systems required, familiarity with common office equipment and practices, should have a cheerful personality, a genuine desire to help people, and the ability to work well with others. Must possess the ability to deal tactfully with personnel, residents, family members and other guests, visitors and the general public
QUALIFICATIONS
- High school diploma or equivalent preferred
- Must possess excellent interpersonal skills, including the ability to effectively communicate at all levels
- Basic computer skills including knowledge of Microsoft Office Word, Excel, email and the Internet
- Knowledge of multiline telephone systems required, familiarity with common office equipment and practices, should have a cheerful personality, a genuine desire to help people, and the ability to work well with others. Must possess the ability to deal tactfully with personnel, residents, family members and other guests, visitors and the general public
Salary : $16 - $18
