Home Health Scheduler

POSITION SUMMARY :

The Scheduler coordinates field clinicians and patient visits in accordance with OVNA policies, processes and EMR.  Under the direction of the Manager of Clinical Practice, the Scheduler schedules Team Clinicians to assure continuity of patient care, efficient utilization of services, and compliance with physician orders and payer authorization.

PRINCIPLE DUTIES / ESSENTIAL FUNCTIONS :

ü  Responsible for maintaining ongoing and accurate communication with Team Member and Manager of Clinical Practice regarding patient visit schedules.

ü  Assures timely completion of individual Team Member schedules within established time parameters and in consideration of Team Member productivity expectations.

ü  Accesses patient and clinician schedules, authorizations, and physician orders to determine appropriate visit schedules under the direction of the Manager of Clinical Practice.

ü  Assures efficient use of Team Member by utilizing full-time Team Member prior to scheduling part-time and per diem Team Member.

ü  Works under the direction of the Manager of Clinical Practice to rearrange schedules in situations of conflict or high utilization of service.

ü  Ensures prompt scheduling of emergent / as-needed visits as directed by the Manager of Clinical Practice.

ü  Coordinates, assigns, and notifies appropriate on-call Team Member and management of Weekend / Holiday schedule under the direction of management.

ü  Demonstrates high degree of commitment to customer service excellence.

ü  Exhibits exemplary interpersonal relationship skills, written, and verbal communications.

ü  Other responsibilities as assigned by the Manager of Clinical Practice.

QUALIFICATIONS :

1.       Three to Five years’ relevant experience - required

2.       Demonstrated organizational skills.

3.       Excellent interpersonal skills.

4.       Computer proficiency.

Excellent verbal and written communication skills