What are the responsibilities and job description for the Medical Front Office Receptionist position at Overstory Health?

OVERSTORY HEALTH | FRONT OFFICE MEDICAL RECEPTIONIST

Come join Overstory Health as a Front Office Medical Receptionist in Boston, MA

Overstory Health builds world-class patient-centric Partial Hospital & Intensive Outpatient (PHP & IOP) programs for those with high acuity mental health needs. Our mission is to provide more accessible and dignified behavioral health care for people when they need care the most. With a clinical model validated by McLean Hospital, we deliver comprehensive psychiatric, therapeutic, and community reintegration services to our patients. Our teams are successful when our patients achieve their goals of stability, connection, and confidence during and after the program.

ABOUT THE ROLE

You will be the "face of our clinic", serving as the first person our patients would interact with upon entering our clinic. You will play a vital role in creating a welcoming, supportive, and safe environment at Overstory Health. Your daily duties will include handling inbound / outbound calls, preparing insurance claims, handling the mail / faxes, scheduling appointments, etc. Your compassionate communication and strong customer service will ensure a great experience for those seeking care during critical times. Join our mission to provide accessible, dignified behavioral health care by helping patients feel valued and supported from the moment they walk through our doors.

YOU'LL BE A GOOD FIT IF YOU

Love making people feel welcome and creating positive first impressions for patients and visitors
Are passionate about helping others, especially in a mental health setting
Are detail-oriented and organized, able to manage schedules and keep the front desk running smoothly
Serve as a team player, collaborating with teammates to create a supportive and efficient environment
Thrive in fast-paced and exciting environments, multi-tasking as needed (e.g., juggling phone calls, appointments, and patient needs)

QUALIFICATIONS

Hours : Monday-Thursday 8 : 00 AM - 5 : 00 PM

W2 position, full-time with availability for up to 40 hours per week

Lives in the Boston metropolitan area

High school diploma or equivalent

A minimum of (1) year of experience as an office receptionist in a medical clinic, hospital, or similar healthcare environment and / or (3) years of comparable front office experience in a non-healthcare environment

Experience working with medical professionals preferred

Strong customer service and communication skills

Ability to multitask and handle a fast-paced clinic environment

Confidence and / or interest working with a diverse patient population

Proficiency in Microsoft Office applications or willing to learn new technology quickly (e.g., Slack, Zoom, Electronic Health Record, etc.)

RESPONSIBILITIES

Greet and assist patients and visitors : Provide a warm and professional welcome, ensuring a positive experience from the moment they walk in

Manage front desk operations : Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members

Schedule appointments and maintain calendars : Coordinate patient schedules, confirm appointments, and handle rescheduling as needed

Handle patient check-in and check-out : Verify information (demographic, insurance, etc.), process forms, and ensure accurate documentation for billing and records

Support administrative tasks : Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth operations

BENEFITS

Competitive base compensation and performance incentives

Flexible time off policy (FTO)

Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

Short and long-term disability insurance at no cost to you

401K match up to 4% of income

Supplemental benefits

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