What are the responsibilities and job description for the MEDICAL FRONT OFFICE RECEPTIONIST position at Overstory Health?
Come Join Overstory Health as a Medical Front Office Receptionist in Boston, MA
Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.
About the Role
We are seeking a dedicated and personable Medical Front Office Receptionist to join our team. As the first point of contact for patients and visitors, you will play a key role in creating a welcoming, supportive, and efficient environment at our clinic. Your responsibilities will include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks. This is an opportunity to make a positive impact in a dynamic and innovative healthcare setting.
Key Responsibilities
- Greet and Assist Patients and Visitors : Provide a warm and professional welcome, ensuring a positive experience from the moment they walk in.
- Manage Front Desk Operations : Answer phone calls, respond to inquiries, and direct messages to the appropriate staff members.
- Schedule Appointments and Maintain Calendars : Coordinate patient schedules, confirm appointments, and handle rescheduling as needed.
- Handle Patient Check-In and Check-Out : Verify demographic and insurance information, process forms, and ensure accurate documentation for billing and records.
- Support Administrative Tasks : Manage incoming mail, maintain office supplies, and assist with clerical duties to support smooth clinic operations.
What Success Looks Like
Qualifications
Why Join Overstory Health?
Compensation & Benefits
Apply now and be part of a mission-driven organization dedicated to transforming mental health care.
