Ticket Office Services Assistant

Overture Job Values ______________________________________________________________

Overture Center for the Arts is committed to engaging the community in the arts and provides extraordinary experiences for everyone who shares in this remarkable community asset.  Every member of the Overture team will maintain the highest standards of quality and customer service in every action, performing in an environment of proactive team effort, outstanding customer service, active brand advancement and passion for mission fulfillment

Job Summary____________________________________________________________________
Under general supervision, the Ticket Office Service Assistants (Hourly) sells event tickets and performs related clerical tasks associated with the Ticket Office in accordance with established procedures, methods, and routines.  Work involves extensive public contact, providing kind and patient service and working cooperatively with other staff to ensure that customer needs are being met.

Roles & Responsibilities_____________________________________________________________

• Sells tickets via telephone and/or at Overture Center ticket windows using a computerized ticket system. Interacts extensively with customers and members of the public.
• Provides event and ticket information for multiple performing spaces.
• Performs ticket stock loading, rack stocking, filing, messenger, and general clerical duties.
• Checks out money and ticket drawers. Maintains work areas and cleans ticket windows.
• Embraces and participates in the advancement of the JEDI (justice, equity, diversity, and inclusion) mission and vision of the organization.
• Performs other duties as assigned.

To successfully perform this job, the individual must be able to perform each essential job function satisfactorily.  Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

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Qualifications____________________________________________________________________
The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience:

• High school diploma/GED
• 6 months experience in box office, retailing, or banking work with an emphasis on customer relations, cash handling, and charge sales responsibilities.

Knowledge, Skills, & Abilities:

• Knowledge of general sales and cash handling techniques, including the ability to make change accurately.
• Skill in dealing with customers in a sales capacity and providing excellent customer service.
• Ability to learn computerized ticketing system.
• Ability to work quickly and accurately under time pressure and stressful conditions with attention to detail.
• Ability to speak English clearly, spell, and hand-write legibly.
• Ability to alphabetize and file accurately.
• Ability to follow oral and written directions and maintain effective working relationships.
• Ability to learn, remember, communicate, and manager a large body of constantly changing information.
• Ability to provide information in a clear, concise, and tactful manner.

The rate of pay for this position is $19.28/hr. Applications will not be reviewed until the week of April 21st. 

Working Conditions

The requirements and conditions described below are representative of the general environment the employee is exposed to daily while performing this job.

• Primarily perform work in an office environment.
• Must be able to operate a computer, telephone, cash drawer, and credit card machine.
• Ability to sit or stand for up to 8 hours per day.
• Required to work on a computer 5-7 hours per day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Overture Center for the Arts is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Salary : $19