What are the responsibilities and job description for the Call center support position at Ovextech?
Job Brief
This is urgent hiring & its Remote opportunity. Candidates living in states will be shortlisted
A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service.
- Supervising and leading a team of call center agents to meet performance targets.
- Monitoring call center processes to enhance customer satisfaction and efficiency.
- Providing coaching and training to team members to improve their skills and performance.
Call Center Team Leaders are essential for maintaining high-quality service and operational excellence in a call center environment.
Responsibilities
- Supervising and guiding call center agents to achieve performance targets.
- Monitoring and improving call center processes for enhanced customer satisfaction.
- Providing coaching and training to team members for skill development.
Requirements and Skills
For success as a Call Center Team Leader, you should possess the following qualifications and skills :
- Strong leadership and communication abilities.
- Experience in call center operations and customer service.
- Problem-solving skills and the ability to handle escalated issues.
Last updated : 2024-11-21
