What are the responsibilities and job description for the Ticketing Agent position at Ovextech?
Ticketing Agent Job Summary
Job Summary : As a Ticketing Agent, you will play a crucial role in providing excellent customer service by assisting customers with booking and managing their travel arrangements. Your responsibilities will involve issuing tickets, processing reservations, and ensuring passengers have a seamless travel experience. Attention to detail, excellent communication skills, and a customer-focused approach are essential for success in this role.
Ticketing Agent Duties and Responsibilities
Issue and confirm flight, train, or event tickets accurately, ensuring all customer information is correct.
Assist customers in making and modifying reservations, including seating preferences and special requests.
Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-related advice.
Handle payments, refunds, and payment-related inquiries, ensuring compliance with financial procedures.
Maintain accurate records of transactions, passenger information, and ticketing-related paperwork in accordance with company policies.
Ticketing Agent Requirements and Qualifications
Strong interpersonal skills with a customer-focused mindset and the ability to remain calm and professional under pressure.
Keen eye for accuracy when processing tickets and handling customer information.
Excellent verbal and written communication skills to effectively assist customers and collaborate with team members.
Comfortable using reservation systems, ticketing software, and basic office applications.
Willingness to work in shifts, including evenings, weekends, and holidays, as travel schedules demand.
