What are the responsibilities and job description for the Studio Coordinator position at OVME Aesthetics?
Department: Studio Team
Location: Bryn Mawr, PA
We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.
Key Responsibilities
- Responsible for creating an unrivaled customer experience for all clients.
- Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
- Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
- Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
- Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
- Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
- Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
- Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
- Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
- Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
- Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
- Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
- Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
- Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
- Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
- Perform additional administrative tasks as assigned by the management team.
- Exceptional written and verbal communication skills.
- Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
- Social media management experience.
- Ability to function independently with minimal supervision.
- Ability to work well independently, in a team environment, and with remote employees.
- Team player mentality.
- Strong sense of ownership and urgency.
- Extremely detail oriented.
- Self-starter and passion for learning.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Bachelor's degree or comparable industry experience preferred.
- Medical CRM/Zenoti experience is a plus.
- Employee Assistance Program (EAP) Resources
Overalls LifeConcierge™- Employee Service Allowance
- 50% Employee Retail Discount
- Friends and Family Discount
- Team Member Referral Bonus
