Call Center Representative

Primary Function/General Purpose of Position

Four major functions of the Call Center Representative (CCR) are patient appointment scheduling, Pre-Authorization of Insurance, Collection of Co-Pays and Confirmation of Appointments.

Essential Job Functions

• The Call Center Representative schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, collects co-pays, and confirms appointments.
• The Call Center Representative will collaborate with office staff and providers to coordinate appointments to meet patients' needs.
• Resolve work queue issues and manage recall and waitlists.
• Operates multi-line telephones.
• Performs assessment activities to include review of existing orders, patient information, and clinical data.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  
• Serves all persons served by OVP Health and OVP Health Care. 
• Demonstrate competence to provide care for patient populations: pediatrics, adolescent, adult and geriatrics

Other Job Functions

• Maybe asked to maintain inventory of supplies being mindful not to exceed par levels in an effort to control expense.
• Assists in pulling the patients/clients medical records and files applicable results or correspondence after review/signature of provider as necessary.
• Maintains safe work environment by following established infection control and safety guidelines. Follows proper equipment cleaning procedures.
• Attends continuing education and organizational programs. Maintains competencies and completes annual mandatory education requirements.
• Performs all other duties as assigned.

Employment Qualifications

• High School graduation or GED is required, post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Working Conditions

• Maintains a safe working environment for patients, co-workers, and self by following established infection control and safety guidelines.
• Exhibits professional growth through attendance and participation in continuing education and organizational programs.

Office Equipment Used:  Not all inclusive

• Computer with keyboard and monitor
• Copier/fax
• Telephone
• Various Respiratory Care Equipment

OUR MISSION: 

Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served, employees, and families.

CORE VALUES: 

Moral, Ethical and Behavioral Guidelines

Family: OVP Health is proud to be a family-owned company. We hold ourselves to the highest standards: the family values that are passed from generation to generation. However, at OVP Health we also believe that our coworkers, our persons served  and our community are family. That means we will always treat you like family, no matter what health struggle you're facing. 

Quality: In an ever-changing health care industry, our commitment to consistent, high-quality care has been the same since day one. Our highly trained physicians and nurses are constantly striving to provide the latest, most advanced care and treatment to persons served . Our medication-assisted treatment program is fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities). In everything we do, our goal is to provide persons served  and their loved ones with the highest level of care possible.

Community: At OVP Health, we believe in giving back. And our commitment to improving the communities we serve doesn't stop at providing high-quality medical care. After work and on weekends, OVP Health employees can be found volunteering in the community, and we are proud to support a number of nonprofit groups in the areas we serve. 

Integrity: Ethical, responsible health care is a nonnegotiable at OVP Health. We treat our coworkers, our persons served  and our communities with honesty, truest and respect and hold ourselves to the highest standards of ethics and professionalism. Earning a patient's trust and loyalty is our greatest reward. 

EEO Statement

OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers ,leaves of absence, compensation and training.

OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper inference with the ability of OVP Health employees to perform their job duties may result in discipline up to and including discharge.