Order Entry/Customer Service Representative

We are seeking a detail-oriented and customer-focused individual to join our team as an Order Entry/Customer Service Representative. This role enters customer orders into the system, and provides administrative and service support to our customers, sales representatives, and authorized dealers. The ideal candidate will be organized, proactive, and able to handle a variety of tasks in a fast-paced environment.

Essential Duties and Responsibilities:

Enter incoming customer orders in computer system(s) within 24 - 48 hours from receipt.

Audit and QC the entered customer orders for accuracy (price, quantity, style, description, color, etc.).

Make necessary corrections to customer orders for accuracy.

Acknowledge customer orders within 72 hours from receipt.

Input and retrieve data from computer programs.

Communicate with customer and sales rep via phone, fax and e-mail (order status, product availability, lead-time, anticipated delays, etc.).

Communicate and work with other factory departments on a regular basis.

Prepare and send miscellaneous correspondence to customers and sales reps.

Participate in departmental group meetings.

Work with shipping liaison to create and obtain a written freight quote for customers.

Confer with the production scheduler, sales, shipping liaison and shipper to expedite, trace and track delayed shipments.

File open customer orders and invoices daily.

Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 1-3 years of experience in data entry and customer service.

Ability to work with minimal supervision.

Proficient in basic Microsoft applications.

Good oral & written communication skills, organized, ability to multi-task and detail oriented..

Education and/or Experience: High school diploma or general education degree (GED); or one to three years related experience; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as purchase orders, letters, invoices, bill of lading, and any other document required in the Order Entry department. Ability to write letters, memos and other correspondence.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Quality: Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. The assigned shift is Monday to Friday 8 am to 4:45 pm.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. The employee is required to have closed-toe shoes available to walk the production floor if needed.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.