What are the responsibilities and job description for the Theater Manager position at OWA Parks & Resort?
The successful candidate will join OWA’s management team, work closely with the Director of Internal Sales and the Executive Director of Revenue with the primary responsibility of achieving financial targets within the resort and region, developing industry relationships, and cultivating fans among a growing audience. The ideal candidate has experience running location-based entertainment, public assembly spaces and/or promoting general public events. Responsibilities include supervision of day-to-day operations, overseeing the fiscal budget, staff scheduling, booking talent, installing acts into the theater, marketing/promotional input and maintaining an annual calendar for the theater. In addition, the Theater Manager will be responsible for optimizing profits while adhering to OWA standards and service levels. The successful candidate must have sales and customer service skills and be an organized, creative, and a motivated leader.
DUTIES AND RESPONSIBILITIES:
- Responsible for overall day-to-day operations of OWA Theater, including:
- Financial and operational performance – P & L reviews with supervisor to improve efficiency and compliance to budget
- Overall quality of every aspect of guest/customer experience
- Oversight of appropriate dual reporting responsibilities for each show actively on sale
- Oversight of show productions, gift shop sales, photo souvenir sales, merchandising, box office sales, crowd management, promotion development, and security
- New business development working with Executive Director of Revenue
- Assist with relationship development and partnerships with community leaders
- Oversee front-of-house and back-of-house operations a 430-guest theater
- Management and/or oversight of 8-10 employees and independent contractors
- Oversee hiring, team member performance evaluations, inventory management, payroll, training, and scheduling for operations
- Assist with marketing campaigns with talent publicists and OWA Marketing/PR Department
- Order stock for retail and ticketing, performing monthly inventories.
- Represent OWA Theater within all areas of the OWA Resort and with third party agents
- Oversee contract completion and booking of the theater
- Monitor and report operational and financial performance; actively participate in the budget process, accurately forecast optimal staffing levels, balancing cost effectiveness while delivering exceptional guest experiences
- Ensure compliance with municipal, state, and federal regulations as pertains to labor, liquor commission, OWA Resort regulations, etc.
- Ensure observance of health and safety rules
- Work with OWA IT Department to assist in A/V technical work, maintenance, and preventative care program for OWA Theater’s systems, equipment, and assets
- Fostering an attractive, congenial, and enjoyable workplace environment, motivating the workforce, keeping employee turnover to a minimum in a tight labor market
- Oversee and facilitate a volunteer core within the theater
- Other duties, tasks, and responsibilities as assigned
REQUIRED QUALIFICATIONS:
- Graduation from a four-year accredited college or university with major course work in business, music business, facility management, or a minimum of eight (8) years’ experience in a related field
- Minimum of two (2) years of experience in a management position of a public assembly facility, preferably a performing arts venue required; special event, food and beverage concession, souvenir merchandising experience a plus
- Minimum of two years of experience managing budgets; proven track record of profit gains a plus
- Sales and marketing background with experience writing copy and building creative advertising is a plus
- Experience and knowledge of the principles and industry standard practices used in the successful management of a multi-purpose public assembly facility
- Extremely organized with strong administrative and communication skills
- Ability to communicate clearly and concisely, orally and in writing
- Ability to perform effectively under significant pressure typically associated with the live events/entertainment industry
- Ability to provide leadership while representing a venue owner/operator and ability to anticipate, avoid, and solve issues with a single key long term license/tenant partner
- Ability to work nights, weekends, and holidays as required
