What are the responsibilities and job description for the Customer Service Representative position at Owego Collision Carstar?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Handle complaints with professionalism and empathy, aiming for resolution and customer satisfaction.
- Participate in training sessions to stay updated on product knowledge and service techniques.
Skills
- Proficiency in office software and computer systems for efficient data entry and management.
- Strong customer support skills with a focus on delivering outstanding service.
- Excellent verbal and written communication skills in English; multilingual abilities are a plus.
- Experience in call center environments is beneficial but not mandatory.
- Ability to analyze situations critically and provide effective solutions to customers.
- A positive attitude with a commitment to teamwork and continuous improvement.
Join us in making a difference by providing exceptional service that enhances our customers' experiences!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Owego, NY 13827 (Preferred)
Ability to Relocate:
- Owego, NY 13827: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18