BDC Representative

BDC Representative

BDC Rep utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

Responsibilities:

• The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;
• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospective guest to visit OWEN MOTOR GROUP, INC..
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed; accurately enter into the BDC database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships’ and manufacturers’ objectives.
• Work in close proximity with other Sales BDC Representatives in a team based environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Strictly adhere to all company directions related to the National Do Not Call List and Privacy Acts.
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications:

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
• Pass drug testing, background investigation/interview and pre-employment assessment.

Benefits:

• Competitive Pay Plan in all Roles at OWEN MOTOR GROUP, INC.
• Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays
• Internal Promotion Opportunities and Ongoing Training
• Employee Discounts

OWEN MOTOR GROUP, INC. is an equal opportunity employer.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Charleston, IL 61920 (Required)

Ability to Relocate:

• Charleston, IL 61920: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18