What are the responsibilities and job description for the Parts Counter Salesperson position at Owen Motor Sports?
Responsibilities:
- Reading catalogs and/or computer vehicle diagrams in order to determine replacement part stock numbers and prices.
- Determining replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Receiving and filling telephone orders for parts.
- Filling customer orders from stock.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Receiving payment or obtaining credit authorization.
- Taking inventory of stock.
- Advising customers on substitution or modification of parts when identical replacements are not available.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Examining returned parts for defects, and exchange defective parts or refund money.
- Marking and storing parts in stock rooms according to prearranged systems.
- Discussing use and features of various parts, based on knowledge of machines or equipment.
- Demonstrating equipment to customers and explaining the functioning of equipment.
- Placing new merchandise on display.
- Working with customers, vendors, and dealer personnel to ensure efficiency of Department is maintained
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Must have friendly, courteous demeanor
- Other duties assigned
Qualifications:
- Preferred Automotive parts experience.
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or obvious desire to provide next level customer service.
- Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
- Pass drug testing, background investigation/interview and pre-employment assessment.
Benefits:
- Competitive Pay Plan in all Roles at OWEN MOTOR GROUP, INC.
- Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays
- Internal Promotion Opportunities and Ongoing Training
- Employee Discounts
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Referral program
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Charleston, IL 61920 (Required)
Ability to Relocate:
- Charleston, IL 61920: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20
