Service Advisor

Responsibilities:

• Provide Exceptional Customer Service 100% of the time (promptly answering phone calls and greeting customers professionally)
• Note all customer concerns and associate with job line on repair order
• Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Consult with technicians about needed repairs and customer concerns when the repair order is dispatched.
• Look up labor times and communicate with parts department for accurate job estimates
• Schedule appointments and manage customer expectations based on work schedule and parts availability
• Promptly contact customers with service estimates by phone call and/or text message
• Complete post service inspection after work is completed before customer pick up
• Verify all documentation is correct (machine and customer information) and description of cause and correction is correctly notated on all repair orders.
• Check the Parts Department for parts for work in progress on service repairs
• Check for open recalls for vehicles in for service (vehicle history report every time)
• Complete all Manufacturer and dealership training.
• Coordinate with the Sales manager to promptly address internal repair orders for both new and used machines.
• Assist with customer and internal warranty requests as needed
• Other duties as assigned

Qualifications:

• Prior service writer or technician experience preferred.
• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Excellent cash handling skills.
• Excellent troubleshooting skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
• Pass drug testing, background investigation/interview and pre-employment assessment.

Benefits:

• Competitive Pay Plan in all Roles at OWEN MOTOR GROUP, INC.
• Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays
• Internal Promotion Opportunities and Ongoing Training
• Employee Discounts

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Work Days:

• Every weekend
• Monday to Friday

Work Location: In person

Salary : $17