What are the responsibilities and job description for the Specialist, Testing Services position at Owens Community College?
Advertised Position Title:
Job Description:
This position is responsible for proctoring tests at the Toledo-area Testing Center and
occasionally the Findlay-area Testing Center and Learning Center Downtown Toledo for
new and continuing students as well as examinees from other institutions. Must be able
to communicate effectively/efficiently with students, faculty and staff to deliver excellent
customer service to all those served by the Testing Center.
occasionally the Findlay-area Testing Center and Learning Center Downtown Toledo for
new and continuing students as well as examinees from other institutions. Must be able
to communicate effectively/efficiently with students, faculty and staff to deliver excellent
customer service to all those served by the Testing Center.
Essential Functions:
- Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
- Support testing operations at OCC locations. Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts.
- Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet.
- Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures.
- Interpret administration directions to student regarding tests and provide key to use external lockers for personal belongings.
- Schedule appointments for make-up, web, Pearson Vue, placement, ATI testing, and other tests administered by Owens Community College.
- Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center.
- Verbally report and complete written report of unusual testing situations.
- Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College.
Knowledge, Skills, and Abilities:
- Microsoft Office Suite, Excel, Word, Publisher, Banner, Ozone, Owens Internet, Intranet, and email Standardized and computerized test administration
- Good typing skills, multi-task oriented and able to work in a fast-paced environment, excellent customer service skills, excellent organizational skills, excellent time management skills, excellent oral and written communication, excellent interpersonal skills for work as a team member.
- Manage multiple tasks in a fast-paced environment.
- Work with individuals with different learning styles, communication styles, and backgrounds.
- Speak in front of people.
- Manage confidential information.
- Manage one’s time and work independently to achieve team goals.
- Able to learn computer skills needed for position.
- Able to calmly troubleshoot computer problems.
- Positive attitude, Friendly personality, Professional, Commitment to Owens, Enthusiastic, Energetic, Flexible, Personable, Reliable, Team player, Dependable
Minimum Education Requirements:
- High School Diploma or equivalent (G.E.D.)
- MS Excel, MS Word, MS Publisher, two years of administrative office and customer service experience, including dealing with confidential information.
Preferred Qualifications:
- Associate degree or two-year technical certificate
Union Position:
Job Classification:
Duty Days:
Work Schedule:
evening hours when coverage is needed Required to work at least one Saturday a
month, or more to fill when coverage is needed.
Grant Funded Position:
FLSA Status:
Pay Basis:
Hiring Range:
Retirement System:
Salary : $16 - $18
