What are the responsibilities and job description for the Quality Supervisor position at Owens Corning?
PURPOSE OF THE JOB
The Quality Manager is member of the technical team responsible for ensuring our processes are capable of consistently delivering products that meet our customers’ exact requirements. The position specifically manages all plant quality personnel, testing equipment, lab operations, our ISO 9001 certification, and customer interaction with regard to quality. The successful candidate will have demonstrated leadership in prior roles and will continue to develop leadership skills in this role.
Reports to: Plant Technical Lead
Span of Control: All manufacturing processes and products of Sedalia Plant, including Quality Lab operations and personnel, accountable for third party and ISO audits, coordination of the quality management system, and handling of all customer complaints.
Job Responsibilities
Live the OC Safety Stand and adhere to Employee Safety Responsibilities:
MINIMUM QUALIFICATIONS:
Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses – Roofing, Insulation, Doors, and Composites – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com .
Owens Corning is an equal opportunity employer.
The Quality Manager is member of the technical team responsible for ensuring our processes are capable of consistently delivering products that meet our customers’ exact requirements. The position specifically manages all plant quality personnel, testing equipment, lab operations, our ISO 9001 certification, and customer interaction with regard to quality. The successful candidate will have demonstrated leadership in prior roles and will continue to develop leadership skills in this role.
Reports to: Plant Technical Lead
Span of Control: All manufacturing processes and products of Sedalia Plant, including Quality Lab operations and personnel, accountable for third party and ISO audits, coordination of the quality management system, and handling of all customer complaints.
Job Responsibilities
Live the OC Safety Stand and adhere to Employee Safety Responsibilities:
- Build and foster an “incident-free” safety culture
- Utilize technical knowledge to provide a safe and secure work environment for all employees, contractors, and visitors
- Ensure all practices and procedures within job scope are safe, environmentally compliant, and permit compliant
- Owns all aspects of quality at the local level - Quality Lab operations, personnel, procedures, and asset management
- Understand current manufacturing process capability, drive to reduce variation, and ensure product quality and consistency to improve the overall customer experience
- Aid in continuously improving manufacturing productivity.
- Ensures nonconforming products are not shipped to our customers and contributes to root cause analysis.
- Participate in the charter, scope development, and execution of projects in the laboratory and the process.
- Ensure that all customer complaints are recorded, communicated plant-wide and thoroughly investigated (root cause analysis), promptly addressed with customers, and eliminate repetitive complaints
- Promote a data-driven approach to all quality and process related problems
- Ensure that all plant quality testing equipment is appropriately calibrated and testing methods are followed.
- Facilitate quality related training to ensure understanding of customer requirements, process variables, SPC procedures and practices
- Actively participate in the quality network and be a conduit for best practice sharing in the plant with respect to product quality and service.
- Manage the ISO 9001 system to ensure the plant maintains certification.
- Lead the QM pillar when the plant is ready to launch.
- Understand and communicate customer expectations to employees through effective use of product specifications, standard work, control plans, routine reporting, and quality alerts
- Ensure standard processes are defined and in place that will reliably provide products that meet customer performance expectations
- Facilitate a culture to develop, maintain, and continuously improve customer relationships.
- Drive understanding of customer requirements and the relationship to plant process variables to ensure that products meet the customer FFU at all times.
- Partner with OC Sales to stay current with customer needs, product performance in the field, and opportunities for expanded product offerings or performance.
- Create and sustain a culture where all talent is developed through effective technical training and provide appropriate feedback on individual performance and talent evaluation.
- Act as Development Coach when appropriate and mentor other Development Coaches for early career development participants, creating the appropriate developmental experience and assuring the program outcome is achieved
- Identify and provide training and development opportunities for direct reports (lab personnel)
MINIMUM QUALIFICATIONS:
- Bachelor of Science Degree in Chemical Engineering, Mechanical Engineering or related discipline
- Three years of experience in a laboratory environment desired.
- Experience in acid digestion and other glass testing desired.
- Experience in developing and auditing technical specifications.
- Proven results in driving product and process improvement in the manufacturing environment.
- Utilizing data systems and analysis skills to eliminate losses and unnecessary costs
- Minitab (or substitute) statistical analysis experience
- Impactful verbal and written communications
- Business and financial acumen
- Strong planning, resourcing, and delegation skills
- Ability to engage and care for others, starting with safety
- Ability to achieve results quickly, both individually and through teams
Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses – Roofing, Insulation, Doors, and Composites – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com .
Owens Corning is an equal opportunity employer.
