What are the responsibilities and job description for the Customer Advocate position at Owens & Minor Distribution Inc.?
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
RESPONSIBILITIES
- Develops and maintains strong, account-specific operational processes and performance with the customer.
- Performs duties on-site with the customer, reacting in a timely manner to customer information and requests.
- Manages and ensures contract compliance to all agreed terms and conditions.
- Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer.
- Acts as liaison between the Hospital and division department heads to ensure smooth conversions.
- Drive conversions and manages data.
- Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.).
- Completes Sales analysis for customers and sales teams.
- Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
- Manages pricing, including sharing pricing information and addressing pricing issues with customers.
- Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.
- Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
- Evaluates usage spikes with the customer.
- Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
- Converts additional Not Stocked products to Stock.
- Sets up new accounts/ship-to information.
- Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).
- Performs additional duties as directed.
EDUCATION & EXPERIENCE
- Bachelor’s Degree
- 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
- Or any equivalent combination of education and experience to meet the above requirements
KNOWLEDGE, SKILLS, & ABILITIES
- Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
- Strong ability to use multiple systems and various report software to combine and synthesize information.
- Strong verbal and written communication skills.
- Strong influencing skills
- Ability to work independently
- Able to facilitate problem solving
#LI-CS2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
