What are the responsibilities and job description for the Customer Value Chain Analyst position at Owens & Minor Distribution Inc.?
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Summary:
The Value Chain Analyst will be responsible for analyzing and optimizing the end-to-end processes that add value to our Products & Healthcare services distribution. This role involves working closely with cross-functional teams to identify opportunities for improvement, enhance operational efficiency, and reduce costs throughout the value chain.
The ideal candidate will have strong analytical skills, a solid understanding of supply chain management, and the ability to communicate insights effectively to stakeholders. By analyzing data and distribution standards, the Value Chain Analyst will play a critical role in driving strategic decisions that improve business performance and create long-term value for the organization.
Responsibilities:
Collect, analyze and interpret the impact of changes within the organization or between organizations, ensuring that the effects of changes are well understood and approved by all of the appropriate stakeholders.
Responsible for updating pipeline activity and coordinating activity updates with implementation, operations and commercial to provide visibility and clarity for strategic planning.
Input and manage data, project progress & reports in Salesforce; including Customer Action Request activities for compliance tracking with Top 100 customers.
Supports existing compliance reviews and development of compliance results with Commercial, Revenue Management, Operations and Data Management teams.
Enforces O&M standard offering (Bulk, LUM, Sortation, Deliveries, etc.) and educates organization on most cost-effective approach to deliver products and services.
Documents and supports customer contractual compliance audits to ensure cost to serve aligns to O&M standard offering and captures value adds.
Responsible for contract summary documentation and delivery to functional leadership team to define each customer cost to serve and distribution offerings for renewals and new customers.
Proactively identify patterns and trends for financial and operational process improvement and cost reduction. Work collaboratively with cross-functional teams to identify potential risks and develop mitigation strategies to ensure organization success.
Summarize financial impacts and model scenarios of operational changes.
Develops and implements Standard Operating Procedures (SOPs) for internal operations to ensure consistency and streamline processes.
Generate custom reports and presentations as requested.
Education: Bachelor’s degree or equivalent work experience
Knowledge, Skills, & Abilities:
Strong networking and relationship building skills
Proven ability to assess needs, identify issues, summarize and present information/recommendations and implement change
Quick learner with the ability to handle multiple tasks simultaneously, maintain focus and adapt to a variety of challenges
Good written and verbal communication skills
Strong sense of time organization and urgency
Able to work independently and within a team of cross-functional teammates
Proficiency with MS Office suite, PowerBI, Smartsheet & Salesforce
Additional Requirements:
Inside working conditions
Ability to travel ~25% to Distribution Centers and Plants
No environmental hazards indicated for this classification
Open to a hybrid remote working environment
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
