What are the responsibilities and job description for the Support Services Assistant position at Owensboro Area Shelter Information & Services?
SUMMARY
Under the supervision of the Program Supervisor or Manager, provides support services to four (4) areas: child care, crisis office, campus management and non-residential. Job responsibilities may vary according to the hours worked.
ESSENTIAL DUTIES AND RESPONSIBILITIES IN CHILD CARE include the following. Other duties may be assigned.
Under supervision of the Program Supervisor conducts planned children's activities.
Reinforces positive parenting and responsible supervision of children.
Works closely with Counselor/Advocates to meet the needs of family case management.
Provides information, referral, crisis intervention and advocacy for children who are program participants.
Works with the supervisor to incorporate practicum students and volunteers into the children’s program.
ESSENTIAL DUTIES AND RESPONSIBILITIES IN CRISIS OFFICE AND IN THE NON-RESIDENTIAL AREAS include the following. Other duties may be assigned.
Provides crisis office coverage.
Provides crisis intervention and supportive services to clients in the absence of Counselor/Advocates.
Provides dormitory coverage to maintain positive campus atmosphere.
Works closely with Counselor/Advocates to promote client safety, sobriety, and self-sufficiency by maintaining a positive facility atmosphere and a willingness to listen.
Responds to crisis calls; provides information and referrals as needed.
Conducts client intakes and exits in the absence of counselor/advocates.
Compiles monthly service report to ZeroV.
Maintains client files in accordance with OASIS policies.
Screens and routes calls.
Maintains a log of calls.
Performs assigned cleaning duties.
Types, files and coordinates the maintenance of case files.
Enters data into computer.
Types records, narratives, OASIS procedures, correspondence, and other materials; provides clerical services as needed.
Maintains building security by monitoring cameras and security system; conducts safety and security checks; greets clients and visitors; evacuates building as appropriate during emergencies.
Supervises locks, keys, medication, and campus visitor entries.
ESSENTIAL DUTIES AND RESPONSIBILITIES WHILE ASSISTING THE CAMPUS MANAGER will vary according to the need. OASIS Campus Manager will make assignments.
ALL FOUR AREAS of Child Care, Crisis Office, Campus Management and Non-Residential will have the following responsibilities:
Maintaining daily contact sheet and completing documentation as required by ZeroV Guidelines and OASIS Policies and Procedures.
Responds to crisis calls; provides information and referrals as needed.
Attends case staffings, in-service trainings and staff meetings as assigned.
Provides support to residents and assists them with problem solving.
Assists campus staff in providing comprehensive, holistic services to clients.
Responsible for housekeeping in assigned areas.
Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma/GED. Basic office, typing, and computer skills preferred. Experience in child development and working with children directly preferred.
Ability to prepare business letters, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style
LANGUAGE SKILLS
Ability to read novels, newspapers, periodicals, journals, manuals, dictionaries. Ability to prepare business letters, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak extemporaneously on a variety of subjects.
MATHEMATICAL SKILLS
Ability to handle math computations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Adult, Child, and Infant CPR Certification.
First Aid Certification
Must meet certification standards as outlined by ZeroV as directed by supervisor.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly to sit, use hands to finger, handle or feel, hear and talk. The employee frequently is required to reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Hearing, near acuity, far acuity.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
COMMENTS
Must demonstrate respect for the dignity and equality of all people, and maintain standards of confidentially in accordance with OASIS policies.
An ability to maintain a good public image of the program through a high level of professionalism.
The ability to travel, work flexible hours and to maintain a positive leadership role.
A commitment to the mission of the agency.
Adheres to all OASIS policies.
