What are the responsibilities and job description for the Beverage Server position at Owensboro Racing & Gaming?
FUNCTION
The Beverage Server is responsible for providing exceptional beverage service to guests in a friendly, professional, and timely manner. This role involves maintaining a thorough knowledge of the facility’s beverage offerings and ensuring compliance with all safety and alcohol service regulations while creating a welcoming environment for guests.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Take beverage orders from guests in assigned areas and deliver drinks promptly and accurately.
- Maintain knowledge of menu items, including alcoholic and non-alcoholic beverages, and be able to make recommendations to guests.
- Ensure all orders are prepared and served following established procedures and presentation standards.
- Monitor guest consumption of alcohol and adhere to all local, state, and facility guidelines for responsible beverage service.
- Maintain a clean and organized workstation, including collecting and disposing of used glasses, napkins, and other items.
- Engage with guests in a positive and professional manner to enhance their experience and address any concerns.
- Process payments for orders, including cash, credit card, and player rewards, accurately and efficiently.
- Assist in restocking and maintaining inventory levels for bar areas as needed.
- Ensure compliance with all health and safety regulations, including proper handling and storage of beverages.
- Other duties as assigned.
STANDARDS OF PERFORMANCE
- Available to work flexible schedules, including weekends, holidays, and nights.
- Demonstrates excellent communication and interpersonal skills.
- Provides efficient, friendly, and attentive service to guests consistently.
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma or equivalent.
- Previous experience in a food and beverage service role, preferably in a casino or hospitality environment.
- Knowledge of state and local alcohol service regulations.
- Able to obtain and maintain a valid gaming license and alcohol service permit as required by the state of Kentucky.
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