What are the responsibilities and job description for the Cage Shift Supervisor position at Owensboro Racing & Gaming?
FUNCTION
A Cage Shift Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Adhere to all administrative policies (Owensboro Racing & Gaming Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
- Direct, train, monitor, and assign tasks to cage personnel.
- Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
- Work odd or unusual hours including weekends, holidays, and overtime.Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
- Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
- Adhere to Title 31 procedures.
- Ensure excellent customer and employee service and arbitrates disputes professionally.
- Maintain a flexible schedule to open and close cage as necessary.
- Exercise basic knowledge in management, human resources and budgeting.
- Maintain knowledge of all paper flow with all departments.
- Maintain knowledge of all ATM, and Kiosk drops.
- Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhere to.
- Maintain strong knowledge with money handling, counting, and complex mathematical skills.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.At all times maintain a courteous, positive, and professional working relationship with all personnel and the general public (e.g., coworkers, clients and vendors).
- Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends, and holidays.
- Perform additional duties and responsibilities as necessary or assigned.
STANDARDS OF PERFORMANCE
- Available to work when needed, including weekends, holidays, and nights.
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma or equivalent.
- Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
- Prior experience and a gaming background preferred.
- Able to obtain and maintain a valid Kentucky gaming/racing license.
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