What are the responsibilities and job description for the Promotions Coordinator position at Owensboro Racing & Gaming?
SUMMARY
The Promotions Coordinator position is responsible for executing gaming promotions, cultivating player development, and providing exceptional guest service by creating a fun-filled, entertaining, and exciting environment for all Owensboro patrons, as outlined below, in accordance with Owensboro Racing & Gaming (the “Company”) policies and procedures.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Provide exceptional guest service to support player development and guest relationships.
- Genuinely interact with guests to build relationships and loyalty. This includes learning their names and preferences, making individual and professional connections, and greeting guests with a smile and eye contact.
- Identify opportunities to increase play and resolve guest issues through service recovery.
- Leverage promotional kiosks, Super-Play Mate, and MGT software to aid in player development.
- Promote the Players Club program by encouraging new card sign-ups and ensuring active participation from enrolled members.
- Promote responsible gaming for all Owensboro patrons.
- Coordinate with the Marketing Director, Manager and/or Coordinator for gaming promotions and events.
- Prepare and execute gaming promotions while creating an exciting and engaging atmosphere for guests.
- Prepare, execute, and maintain Players Club continuity giveaways.
- Announce, present, and execute promotional events, creating a high-energy atmosphere.
- Knowledge of all HHR machines to better assist guests with questions on how to play.
- Serve as a VIP host to all guests with a high rate of play.
- Demonstrate flexible and efficient time management and ability to prioritize workload.
- Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, holidays, and weekends when necessary.
- Maintain courteous, positive, professional working relationships with all Owensboro team members.
- Develop a thorough knowledge of services, amenities, and surroundings, providing accurate directions and information for guest inquiries about promotions and special events.
- Perform additional duties and responsibilities as necessary or assigned.
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma or GED.
- Previous guest service experience in hospitality or related field.
- Experience with Microsoft Office.
- Must be detail-oriented, professional, and have strong organization and time management skills.
- Excellent verbal and written communication skills.
- Able to obtain and maintain a valid Kentucky gaming/racing license.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
When working in the office, the noise level is moderately quiet. When on the gaming floor, the noise level may be loud, and the employee will possibly be exposed to cigarette smoke on the gaming floor.
The physical demands described here are representative of those that must be met by an associate to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
