Surveillance Supervisor

Function

Essential Duties & Responsibilities:

• Maintain comprehensive knowledge of Surveillance policies, procedures, and regulations, ensuring all personnel comply with the KHRC and applicable federal and state laws.
• Assign work schedules and evaluate employee performance.
• Oversee training and development programs for staff.
• Ensure the smooth operation of administrative functions during Surveillance shifts.
• Review and investigate incidents of illegal activity, providing expert recommendations to other departments.
• Operate video/audio surveillance equipment to monitor property activities across multiple screens.
• Monitor monetary transactions and stations, documenting any procedural inconsistencies.
• Prepare and maintain official logs of departmental activities.
• Maintain radio communication with security personnel, managers, and other surveillance staff as assigned.
• Adhere to the established operational chain of command and contribute positively to it.
• Compile incident reports for future reference and documentation.
• Evaluate existing gaming policies and procedures, recommending improvements while maintaining confidentiality.
• Follow instructions accurately and efficiently.
• Perform basic mathematical calculations quickly and accurately.
• Maintain constant alertness to rapidly changing monitoring conditions.
• Make quick decisions under pressure.
• Draft written reports and documentation, conveying quality Surveillance reports to appropriate parties.
• Visually observe and assess screen images, making recommendations as needed.
• Be open to change and willing to embrace challenges with a team-oriented approach.
• Maintain strict confidentiality regarding duties, reports, investigations, and job-related information.
• Foster a collaborative and positive work environment; treat coworkers with kindness and respect.
• Develop a thorough knowledge of services and amenities, providing accurate information to guests regarding promotions and events.
• Maintain a courteous and professional relationship with all personnel and the public, including coworkers, clients, and vendors.
• Work under pressure and maintain regular attendance, including odd hours, weekends, and holidays.
• Perform additional duties as assigned.

Regulatory and Compliance Responsibilities:

• Attend required training sessions.
• Obtain and maintain necessary licenses.
• Comply with local laws and regulations in all duties performed.
• Ensure minors are not permitted to gamble, drink alcohol, or purchase tobacco.
• Understand the ordinances, regulations, and procedures relevant to the department.
• Be knowledgeable about programs addressing problem gaming.
• Report any known wrongdoing.

Education, Training, and Experience:

• Minimum of 2 years of surveillance leadership experience.
• Ability to obtain and maintain a KHRGC license.
• Strong communication and interpersonal skills, with the ability to manage crowds effectively.
• Proficient in computer skills, including email, word processing, spreadsheets, and database management.
• Basic knowledge or training in investigations.
• Ability to communicate via two-way radio.
• Capacity to sit for long periods.
• Work environment may involve viewing video monitors in low light.
• Able to lift and carry up to 30 pounds.
• Flexible schedule, including some holidays and weekends.

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PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (50) pounds. The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

When working in the office, the noise level is moderately quiet.  When on the gaming floor, the noise level may be loud, and the employee will possibly be exposed to cigarette smoke on the gaming floor.

The physical demands described here are representative of those that must be met by an associate to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description does not list all duties and may be subject to change. Employees are expected to follow job-related instructions from their supervisor and perform additional related duties as required. This document does not create an employment contract, implying an "at-will" employment relationship.