What are the responsibilities and job description for the Process Improvement Specialist position at Owensboro?
Summary
Job Summary
Responsible for consulting, coaching, and teaching leaders across the system regarding how to create and sustain improvements and projects within the clinical and non-clinical settings. Supports and facilitates improvement initiatives designed to align with our Target Zero methods improving quality outcomes, team member wellbeing, as well as organization-wide continuous improvement.
Job Responsibilities
- Teaches and coaches administrators, clinicians, and front-line staff on the application of process improvement methods.
- Coaches leaders through metrics development and assists in tracking the impact of the improvement program.
- Develops collaborative relationships with departments, leaders, team members, and physicians to ensure a continued focus on improved operations; facilitates improved design, management, and controls over operations.
- Facilitates cross-functional teams, using established process improvement tools, to solve problems.
- Assists in the skills development for the health system using A3 thinking, coaching, and teaching training techniques
- Acts as an internal consultant to the organization helping it meet corporate goals related to quality outcomes, patient experience, team member wellbeing, and profitability using process improvement methods
- Assists leaders in implementing a process improvement program and carry out improvement initiatives designed to hardwire process improvement into daily operations.
- Develops and maintains project plans, logs, milestones, agendas, and meeting notes.
- Ability to handle multiple priorities with competing deadlines.
- Observes professional ethics in maintaining confidential information concerning the personal, financial, and medical or employment status of patients and staff of the organization.
- Performs special projects and duties as assigned.
Qualifications
- Bachelor's degree or higher in Business required upon hire OR
- Bachelor's degree or higher in Engineering required upon hire OR
- Bachelor's degree or higher in Healthcare Administration required upon hire OR
- Bachelor's degree or higher in healthcare related field required upon hire OR
- Bachelor's degree or higher in related field required upon hire
- A combination of education, training and experience may be considered in lieu of degree.
- A minimum of 2 years' relevant experience required
- No licensure/certification/registration required required upon hire
Skills and Attributes
- Must have the ability to influence and inspire and be respected as a "change agent" for process improvement.
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Knowledge of computer systems, information systems, information management, and data analysis.
- Experience leading Process Improvement focused on value stream mapping, rapid improvement events, metrics analysis and reporting.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
