What are the responsibilities and job description for the General Manager- FORT LAUDERDALE, FL position at OWL Services?
Who We Are
OWL Services is the premier sales, installation, program management, and service provider to retail, commercial, fleet, aviation, marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards for exemplary customer service. Most recently, we received EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
About This Role
This position will be based in our Fort Lauderdale, FL, office; relocation assistance is available for the right candidate. Petroleum industry experience is highly preferred.
The General Manager will lead and oversee all operational, financial, and strategic activities within their assigned geographic region, primarily focusing on driving growth, profitability, and customer satisfaction. This individual will be responsible for managing P&L, ensuring operational excellence, and coordinating across multiple business lines, including construction, service, sales, and warehouse operations. The role requires regular travel to job sites and close collaboration with internal teams to meet organizational objectives and exceed customer expectations.
Ideal candidates will have experience in one of the following areas: Petroleum Servicing or Operation Management, Regional Branch Manager for a National Service Provider, Commercial Building, or Construction-related / Automotive backgrounds.
This leadership position demands a results-driven individual who can cultivate customer relationships, enhance market share, and build high-performing teams while ensuring alignment with the company’s overall vision and policies.
Key Responsibilities
Strategic Leadership & Business Development
- Lead the strategic direction for the assigned region, ensuring alignment with the company’s overall goals.
- Partner with regional sales team to drive revenue and gross margin growth across all business areas, including construction, service, and equipment sales.
- Develop and execute market plans to increase market share, penetrate new markets, and strengthen customer loyalty.
- Build and nurture strong relationships with key customers to drive long-term business growth and loyalty.
Financial Management
- Oversee regional P&L performance, ensuring financial targets are met or exceeded.
- Monitor invoicing, billing, and accounts receivables to support financial objectives.
- Participate in budgeting, forecasting, and financial planning activities.
Operational Excellence
- Manage and oversee multiple business lines, ensuring seamless coordination across construction, service, sales, and warehouse operations.
- Travel to job sites to ensure projects are completed efficiently, on time, and to customer satisfaction.
- Ensure adequate staffing levels to support all projects and service needs.
- Monitor project execution and operational efficiency, ensuring quality standards are upheld.
Team Leadership & Development
- Lead and mentor regional managers across warehouse, service, sales, and construction departments.
- Recruit, develop, and retain top talent to build high-performing teams.
- Foster a culture of collaboration, accountability, and continuous improvement.
Customer Satisfaction
- Ensure exceptional customer experiences through proactive engagement, problem resolution, and quality service delivery.
- Assist in preparing and reviewing quotes/projects to ensure accuracy and profitability.
Compliance & Facility Management
- Ensure compliance with all company policies, procedures, and safety regulations.
- Maintain branch facilities to meet operational standards and ensure proper warehouse management.
Qualifications
- Proven leadership experience in construction, operations, or general management, preferably in a multi-business-line environment.
- Must be willing to work onsite at our Fort Lauderdale office location
- Strong financial acumen, including P&L management, budgeting, and forecasting.
- Exceptional interpersonal and communication skills, with the ability to build and maintain strong customer and team relationships.
- Demonstrated ability to drive revenue growth and profitability.
- Experience overseeing multiple operational teams and ensuring cross-functional alignment.
- Ability to travel regularly to job sites and other regional locations.
- Proficiency in operating systems and a solid understanding of product offerings and inventory management.
Only candidates who meet the qualifications will be considered.
Compensation and Benefits:
- Flexible Time Off
- 10 Paid holidays
- 401(k) Company Match
- Health, Dental, and Vision Insurance
- HSA and FSA
- Disability & Occupational Accident Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- World-class paid training program to learn the skills for long-term career success.
Req #2918
